Representative Customer Service (e-commerce)

Primary purpose of role:

• First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions;
• Relationship building/daily engagement with key customers/stakeholders;
• Proactive trouble shooting/root cause analysis in TecCom (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently;
• Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development;
• Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs;
• Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings);  
• Provide quality, proactive support to both internal and external stakeholders across the wider business;

Requirements:

• Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential);
• High level of written and spoken English (essential);
• Trouble shooting/analytical skills (essential);
• Exceptional communication skills (essential);
• Good working knowledge of MS Office (essential);
• ERP knowledge and experience (essential);
• Proactive approach & ability to work independently (essential);
• Genuine passion for Customer Service (essential);
• The ability to be able to liaise confidently with customers and several internal stakeholders (essential);
• Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential);
• Automotive industry experience (advantageous);  

We offer:

• Health insurance;
• Competitive salary and flexible hours to suit your and the business;
• Parking for employees;
• Hybrid work model (2 days of home office per week);

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