Quality Analyst

Responsibilities:

• Monitor customer complaints, ensuring prompt and effective resolution.
• Perform technical analysis of returned or warranty-claim parts and issue conclusive reports.
• Implement corrective and preventive actions based on MASP/8D, FMEA, and lessons learned.
• Conduct preventive and corrective technical visits to customer sites.
• Coordinate the collection, sorting, and return of warranty parts.
• Issue and track cost recovery and warranty debit reports.
• Organize data within systems such as SAP, SharePoint, and SDG.
• Develop control plans, work instructions, and technical reports.
• Handle non-conformity issues via channels such as toll-free hotlines and WhatsApp.
• Monitor non-conforming products and define containment plans.