Customer Service Agent - FP Diesel Technical

Job Description: Customer Service Agent - FP Diesel Technical

Location: Centrum MX

Reports to: Customer Experience Director

Primary Functions:

1. Answer incoming phone calls and emails.

2. Assist customers with the following:

               a. Placing orders and stock checks

               b. Order/pricing discrepancies

               c. Returns

               d. Promotional orders

               e. Packing slips, invoices and tracking info

3. Provide comprehensive account management for large FP Diesel accounts.

4. Application look-up for heavy duty engine components.

5. Capture and log lost kit and component sales for FP Diesel line.

6. Maintain and continually improve heavy duty/commercial vehicle application knowledge.

7. Other duties as assigned by Manager.

Education: Mechanical Engineer. Diesel Mechanical Engineer. Electrical Mechanical Engineer. Automotive Mechanical Technician.

Experience: 3-5 years in the position

Language: English intermediate level

Availability to travel: When required by business needs.