IT Site Support

At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win.

How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.

Want to learn more about who we are? Check out our website to discover the Tenneco Way.

DRiV is the aftermarket business group of Tenneco - DRiV website

Job Summary:

Provides IT Infrastructure support on-site and remotely (solving second level Incident, problem and request management), maintenance (change, asset management and patching) and support project delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures.

Essential Duties and Responsibilities: Tenneco may make reasonable accommodations to enable people with disabilities to perform the essential duties of the position.

• Supports Incident and Request Management submitted through IT Service management system per service level objectives. • Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.

• Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.

• Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.

• Supports Vendor Service Management activities and partners with VMO and follows escalation processes.

• Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.

• Manages and maintains Asset Register through tools and conducts random physical audits. • Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.

• Supports planning and setting up new / expansion / renovation of IT Infrastructure. This position description is intended to convey information essential to understanding the scope of the role and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

• Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests. • Reports time (efforts), tracks vendor resources time in time reporting tools.

• Manages vendor resources at on-site and remote locations to meet service level objectives.

• Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers and escalating issues per vendor services level agreement.

• Follows Change Management processes and Critical communication processes during outages and changes.

• Actively participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans per committed timelines.

• Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within the financial limits.

• Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues. • Proactively supports all critical equipment and end user capacity management issues by archiving or upgrading the infrastructure.

• Provides basic training to new IT Users on IT Process and IT Systems usage.

• Supports Entitlement processes for end users access request.

• Executes patching plan for site(s) equipment and executes the plan.

• Participates and supports Audit activities based on Internal Audit requirements.

• Other duties as assigned. Education / Experience / Skills: Education / Experience:

• Bachelors’ Degree in Computer Science preferred.

• Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).

• Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST) Skills: This position description is intended to convey information essential to understanding the scope of the role and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

• Ability to work independently in a matrix organization. • Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PC’s, Microsoft Tools and other Client-side Software installations, • Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters. • Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices. • Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support. • Conceptual thinker, Goal oriented and driven to meet project deliverables and deadlines. • Excellent Service desk process knowledge and good understanding of service level objectives. • Ability to learn quickly and willingness to adapt changes. • Customer-focused, active listening, and empathy. • Ability to use MS Project, Visio, Excel, Word and PowerPoint are required. • Excellent written and verbal communication skills along with the ability to interface and influence at multiple organizational levels and escalation appropriately. • Excellent relationship building and networking skills and ability to translate technical concepts into non-technical terms. • Organized and able to function successfully in a team environment. • Excellent technical, organizational, troubleshooting, problem-solving, budgeting and time management skills. • Conduct knowledge sharing sessions with peers at regular interval on related topics. • Ability to gather relevant information systematically, consider a broad range of issues or factors, grasp complexities and perceive relationships among problems or issues; use accurate logic in analyses. • Very good Knowledge of 5S. Travel: • Ability to travel up to 10%. Physical Demands & Work Environment: • Often required to sit and use their hands and fingers, to handle or feel. • Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop kneel, crouch or crawl. • Vision abilities required include close vision. • Occasionally exposed to moving mechanical parts and vehicles. • The noise level in the work environment is usually quiet to moderate.