Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Your responsibilities:

• Order entry of shocks, accessories & advertising materials & follow up of orders till delivery.
• Work with following communication channels : mail, phone, Teccom, SAP
• Follow up product availability and back orders to ensure complete and on time delivery.
• Generate and communicate order tracking & status reports
• Ensure warehouse workload leveling by speeding up order releases
• Follow up of credit control by customer
• Issue required Custom’s document (ATR, EUR1, certification of Origin)
• Contacts with Embassies and Chamber of Commerce for legalization of documents and other external entities
• Ensure timely process time to comply with instructions in Letter of Credit (L/C)
• Provide customer service and answer questions of sales & customers
• Respond to customer questions & complaints including transportation issues
• Follow up systematically order fulfillment
• Organize transportation & control of carrier invoices
• Fast & constructive handling of customer complaints
• Set up communication line with customer and Inform all departments about customer requirements
• Contribute to customer service projects both customer specific as generic
• Clear communication of new customer requirements after verification of possible impacts on the total distribution process and follow up on execution.
• Develop, update procedures & work instructions

OUR requirements:

• Minimum Bachelor degree in an administrative area

• Konwlegde of SAP, excel and Teccom is an advantage
• Knowledge of following languages: English (Russian could be additional asset)
• Strong interpersonal skills with the ability to collaborate effectively with cross-functional and international teams

Nice to have:

• Experience with clients and systems is a plus.

What we offer

• Private health insurance with Lux Med;
• Medicover Sport card;
• A wide range of social benefits (group life insurance, holiday subsidies, gift packages and vouchers, and many others);
• Opportunities for professional development;
• The chance to gain experience in an international corporation;
• Training programs to enhance professional qualifications